After you buy

Client care

A mechanical watch is not finished when it is sold. Here is exactly what we promise for the decades after — written plainly, because a promise in small print is not much of a promise.

Delivery

Free, insured and signed for, wherever you are.

Pieces held in Geneva leave within two working days.
Insured for their full value in transit and handed over against a signature.
Duties and import taxes are settled by us, so nothing is asked of you on arrival.
A tracking number reaches you the morning your timepiece goes.

Returns

Thirty days to be certain.

Return anything unworn within thirty days, for any reason at all.
The piece needs its case, its papers and its protective film intact.
We arrange and pay for the collection.
The refund is made in full within five working days of it reaching the atelier.

Warranty

Five years, honoured anywhere.

Covers the movement and any fault in materials or assembly.
Valid worldwide, whoever sold it to you and whoever owns it now.
Accidental damage is not covered, but we will always quote to put it right.
Your reference is on the papers; keep them and the warranty follows the watch.

Servicing

By the bench that built it.

An automatic wants a service every five to seven years.
The movement is stripped, cleaned, re-oiled, regulated in six positions and resealed.
Three to four weeks, with a fixed quotation before any work starts.
We keep parts for every reference we have ever made, indefinitely.

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